Ensure proper operation of department servers in the machine room. Promptly resolve instabilities and fix major server problems in a timely manner.

Maintain privacy and integrity of data in the department by quashing active computer virus infections and repelling intruders.

Ensure proper operation of department network backbone. Identify and repair problems. Identify and report PSnet problems promptly.

Ensure proper operation of instructional labs, both for grads and undergrads.

Ensure proper operation and stability of the department's main computer resources, including E-mail, on-line databases, and the web server.

Ensure that user and system data is properly backed up, and that it can be recovered in the event of disaster.

Ensure proper operation of faculty and staff office computers. Resolve hardware and software problems as required.

Provide direct support and consulting services to the user community during designated hours through the department helpdesk.

Develop system and applications software for use in instruction, administration, research, security and systems.

Consult with users regarding planned hardware and software purchases.

Restore files which were accidentally deleted in the past 24 hours.

Assist users with personally owned machines.